Refund policy
At Surgeshop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
- Items marked as final sale, clearance, or personalized products are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Items damaged through misuse or normal wear and tear
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank for additional information.
If you have completed these steps and still have not received your refund, please contact us.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A description of the issue
We will work quickly to resolve the problem by offering a replacement, store credit, or refund where applicable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service for all returns.